SHIPPING & RETURNS POLICY

Shipping Policy

Turnaround

All orders are shipped within 24 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL

Order Tracking

Once your order has been shipped, we will send you an email with a url link where you can track the status of your order and shipment.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have the opportunity to decline or postpone your order should you decide to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item

We’re really sorry that you’re not as in love with your purchase as we hoped you’d be. No biggies. To return your item please follow the steps below:

1. Email refunds@osengwa.com to request a refund and we will assign you an Order Return #.

2. Mail your returned item to:
Returns at Osengwa.Com
Osengwa LLC
P.O. Box 11758
Alexandria, VA 22312

3. Include in your package a signed letter stating the reason for your return, your Order Return # and the original receipt.

Note that, unless there is a manufacturer defect, your item must be in its original unused condition to be returned. All returns and exchanges must be made within 15 days of your purchase.

Return Exceptions

Unfortunately we can not issue refunds or exchanges for swim wear purchases. Also please note that we reserve the right to deny exchange or refund requests for any merchandise that has been worn, used, or altered.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. Please note that guests are responsible for charges related to shipping the item to be exchanged to our location.